Terms of Service

Licko App (“Licko”) is a software service whose operator is identified in the Imprint. References to “Licko”, “we”, “us” or “our” in these Terms refer to that operator.

Licko App is software for preparing mail: among other things, contacts, mailing drafts, materials, outgoing-mail preparation, and related tools. It is not a postal operator and is not a retail stamp shop. Access to Licko capabilities is provided under a SaaS subscription. Postage marks and physical delivery are services of the selected postal operator, technically connected through Licko when you link a provider account.

You may use Licko only if you have legal capacity to enter into binding contracts under applicable law. Licko is available to consumers and business customers. Pro and Business are product plans (capabilities and how many workspaces you may have), not a statement of your legal status. We do not ask you to declare B2C or B2B at registration. The purpose of a paid subscription — private use, or business or professional use — is declared at checkout for that contract.

You must provide accurate registration and payment information, protect access to the account, and ensure that persons you invite to a workspace comply with these Terms. To use Licko, you need an authenticated account.

The account is linked to your email address. Additional sign-in methods through third-party providers may be connected to it. For password login, we may require confirmation of the email address.

Licko organises mail work inside workspaces. A personal workspace is for a single account holder. A team workspace allows multiple members to share contacts, mailing drafts, stock, spend summaries, and related operational data according to membership and permissions.

The paid SaaS contract is held by the customer, not by a workspace. A workspace is the place where mail work is organised and to which access is granted — not automatically a contracting party.

Every account has one workspace. Pro allows extra personal workspaces. Business allows team workspaces. One subscription applies across the workspaces that the user can access; members do not each have a subscription. Whether a workspace is personal or a team workspace is not your legal form and is not used to decide whether you are a consumer.

You are responsible for inviting only appropriate members and for configuring access within your organisation. Workspace data is not a public directory. Workspaces are kept separate from one another. Linking a postal provider account applies to the workspace in use. Mail in one workspace does not use another workspace’s provider account.

Stock. Optional workspace tracking of paper and envelopes helps you understand materials used in mail preparation. It is not a warehouse/ERP system.

Spend summaries. Licko may provide aggregate cost overviews (for example by client/contact or postal provider) from workspace postage and related cost records. These are decision aids inside your workspace, not tax or accounting advice.

Account. Creating an account does not conclude a paid subscription. Public evaluation of Licko (Showcase) is not a trial and is not a paid contract. Before operational use of Licko, we present the applicable Privacy policy and require acknowledgement that it has been provided. Acknowledgement of the Privacy policy is not acceptance of these Terms and is not formation of the paid contract.

Paid subscription. The customer’s order constitutes an offer to conclude a subscription contract. The contract is concluded when Licko accepts the order following successful completion of the payment and subscription process.

Until Licko accepts, paid access does not apply. If payment fails, is abandoned or expires, or a subscription is not created, no contract is concluded. The account remains an account; a later successful order is a new offer.

Offer contents. Before you submit the paid order you choose plan, billing interval, invoice day (1–31; 31 means the last calendar day of the month), and purpose of that contract, and you receive the material pre-contract information. The version of these Terms current at checkout is incorporated into that subscription. Confirmations shown in Licko do not replace that incorporation.

Stripe processes payment. Stripe is not the contracting party and is not the record of the contract. Card authorisation or a payment notification does not conclude the contract.

Postage. Initiating postage purchase through a linked provider account creates or continues a separate commercial relationship with the postal operator / provider wallet. It is not part of the Licko subscription fee.

We store the applicable versions of legal documents presented to you and the corresponding interaction records. For these Terms, we record explicit acceptance. For the Privacy policy, we record acknowledgement. Records include the document version, cryptographic content hash, the nature of the interaction, and the time.

When your paid subscription contract is concluded, we also record which Terms version was incorporated at that moment in that contract. If you later accept a new version of these Terms, that acceptance amends the existing subscription contract and applies the updated terms going forward. It does not terminate the previous contract and conclude a new one.

You can review your legal-document history and the corresponding recorded interactions in your account legal settings where available.

We retain a limited record of the contractual relationship, including the applicable document version, content hash, acceptance and relevant events of the contractual relationship, where and for as long as necessary to comply with legal obligations or to establish, exercise or defend legal claims. The Privacy policy states the category periods applicable in Germany. These Terms do not duplicate that schedule.

Subscription fees cover access to Licko capabilities under the selected plan. They do not include postage, provider wallet top-ups, or physical supplies. Capabilities of a higher plan may remain visible in Licko but stay unavailable until you upgrade.

The paid subscription is a continuing contract. It continues for successive billing periods until it is terminated.

Before you purchase a paid plan, we present the material price information for that offer (plan name, currency, billing interval, invoice day, and the total/recurring amount as shown at checkout). Taxes (e.g. VAT) are shown as configured for your situation; configuration must match the checkout actually presented — payment-provider defaults alone are not a substitute for correct disclosure.

Payment is processed by Stripe. Stripe is not the contracting party. A failed or outstanding payment may restrict paid access; it does not end the contract and does not delete the account. Stripe’s subscription or invoice status is the payment record — it is not the contract, and it is not by itself the measure of what you may use. Replacing or recovering the payment method on a contract that is in force does not itself form a new contract. If you start a paid order to change your current paid plan or billing cycle while a paid contract is in force, that order forms a successor contract: a new contract is formed and the previous one ends immediately. This process is neither ordinary termination of the contract nor withdrawal from the contract, and unused time on the previous plan is not refunded unless mandatory law requires otherwise. The billed address collected for payment belongs to that payment relationship. It is not a postal workspace contact. Stripe issues the invoice; Licko keeps an encrypted copy.

When you buy postage through Licko, the purchase is made from the relevant postal operator on your behalf.

A postal-operator connection belongs to the relevant workspace and may be used by its members according to their access. If you allow Licko to store data for that connection, we protect it and use it only to work with the relevant postal operator.

If a problem arises in Licko, we take reasonable steps to fix it, restore the service, or help you resolve it. The involvement of a third-party service does not by itself release us from responsibility for Licko’s operation.

If a problem arises in the postal provider’s own systems or services and is not caused by Licko, that provider’s terms and available remedies apply.

Reprint is not reuse. Licko may let you retrieve or reprint an already purchased print file (including a stored provider-issued mark). That does not create new postage and does not authorise using the same postage mark for a second mailing. Duplicate or repeated use is not permitted merely because Licko can retrieve or display the stored file. Provider refund or reimbursement rules remain the provider’s.

Once postage has been purchased, cancellation or reimbursement depends on the postal provider and the postage product. Where the provider does not permit a purchased mark to be cancelled or refunded, Licko cannot initiate a refund of that postage.

If a provider purchase succeeds and postage has been charged, but Licko then produces a defective print file under its own control (for example incorrect generation, scaling, or preservation of the purchased mark) so that the postage cannot practically be used, that failure is not treated as solely your risk. We will take reasonable steps to restore, regularise, or assist. Provider reimbursement of postage remains governed by the provider’s terms. The fact that a provider will not cancel or refund a purchased mark does not by itself determine who bears the loss from a defect caused by Licko.

You are responsible for:

• recipient and address data you enter or import;
• correspondence content and attachments, and their legality;
• selection of postal products/services appropriate to your mailing;
• physical printing conditions and print quality;
• paper, envelope, and other materials you use;
• modifications after Licko generates the output, including extra graphics, labels, codes, or markings;
• inspecting the final physical result before sending;
• lawful and provider-compliant use of purchased postage (including not using the same mark for another mailing);
• physical preparation and handover of the mailing;
• following the current requirements of the selected postal provider.

Do not place extra graphics, codes, or markings so they interfere with the address, postage, or machine processing. Do not alter provider-issued postage marks.

Print quality, scaling, paper, envelope, and later changes may affect acceptance or processing. User-added content or later physical modifications may affect machine processing or provider acceptance.

Licko-generated placement is not the user-modified physical result. If Licko incorrectly generates placement or scaling of a provider mark, that is a potential Licko-controlled defect and is not shifted onto you by this section. If Licko created the print file correctly and you then replace or add a mark, modify a QR code or barcode, reuse postage, change scale, print so the print file is unusable, physically alter the envelope, or use a different postal product, that is no longer the physical result Licko produced.

Licko may provide checks and limits during preparation (for example format or whether a postal product can be used). Those aids do not mean we verify the legal permissibility of your letter content, and they do not certify the final physical mailing or the provider’s acceptance, transport, or delivery. The absence of a warning or block in Licko is not permission and is not legal advice.

Digital preparation by Licko is distinct from the final physical mailing you submit to the provider (Postage). Licko cannot inspect the physical item after printing and subsequent handling.

Once an item is handed over to the postal operator for physical transport, acceptance, processing, transport, and delivery (timing, loss, damage, return) are the responsibility of that operator under its terms. Licko does not promise provider acceptance, machine processing of the physical item, or successful transportation or delivery.

Licko may continue to record operational status, dates, and related information in your workspace after an item has been handed over, if that data is available. Status shown in Licko is based on information from the postal operator or carrier and does not make Licko the carrier.

You must not use Licko to send unlawful, threatening, or harassing content; to send spam or abusive bulk mailing contrary to law or provider rules; to commit fraud; to evade payment (including obtaining paid access without paying); to share accounts in a way that undermines security; to probe or attack the service; or to circumvent usage limits, billing, provider restrictions, or a block of the account. Consequences of a breach are set out in Restrictions.

Images, designs and other materials you choose to upload to Licko remain yours. Print files Licko generates for a sending remain yours. These Terms do not transfer that ownership to us. You allow us to store and process uploaded materials and generated print files only as needed to operate the relevant Licko functions. The mailing document you prepare for posting is not a file Licko receives.

We retain all rights in the Licko software, interface, brands, and documentation. These Terms grant you only the right to use Licko under your subscription.

Licko is a software service we provide. These Terms are not a licence that disclaims all responsibility for the service.

We aim to keep Licko available and secure. Availability may be interrupted by maintenance or by services that depend on third parties. Unless separately stated otherwise, we do not guarantee a particular level of availability.

Interruptions caused solely by a third party outside our reasonable control may limit what we can restore immediately; we remain responsible for configuration and recovery of Licko’s own systems.

Protected data is stored encrypted. The cryptographic keys required to access protected data are managed separately from the encrypted data. As a consequence, if the required key material becomes permanently unavailable, the affected data may be technically impossible to recover, including from an encrypted backup.

Where access can be restored, we will take reasonable technical measures to recover it. Encryption, however, is deliberately designed so that protected data cannot be reconstructed without the required cryptographic material. This encryption is described in the Privacy policy.

We may change these Terms when required by changes in law, security, or material changes to Licko. Changes are made in accordance with applicable law, and where your consent is required, the new Terms apply after you give it.

We publish a new version and, when a new version of these Terms requires renewed acceptance, ask you to review and accept it before continuing to use features that require that acceptance. Your acceptance of the new version amends the existing subscription contract and applies the updated terms to that ongoing relationship. It does not terminate the previous contract and conclude a new one.

We may improve, modify, or discontinue features of the SaaS as a continuous digital service. Material adverse changes will be communicated through Licko or account notices where reasonably practicable. Mandatory consumer protections, where they apply, remain unaffected.

You may submit a declaration of ordinary termination through the means available in Licko. Ordinary termination takes effect at the end of the current billing period. For consumers we also provide the statutory online termination mechanism, where it applies.

Ordinary termination is a different legal act from withdrawal. It does not, by itself, delete the account.

The right of extraordinary termination of the contract for good cause remains unaffected.

We provide the statutory information on the right of withdrawal and, where it applies, an electronic withdrawal function.

After withdrawal from the contract, the statutory consequences apply. The account is not deleted merely because of withdrawal.

Subscription and postal payments are separate. The Licko fee is paid for the software service. Postage marks and other postal services are purchased from the relevant postal provider. Termination or withdrawal of the Licko contract does not by itself cancel operations already executed with the postal provider.

On ordinary termination of the contract, the fee for an already started billing period is not refunded pro rata merely because you stop using Licko, unless otherwise required by law or by these Terms.

A failed or outstanding payment may restrict paid access without automatically ending the contract or deleting the account.

We may temporarily suspend the account or, in serious cases, block the account for fraud, evasion of payment, a security threat, a material or repeated breach of these Terms, circumvention of applied limits, or where the law requires it. We apply a measure commensurate with the problem and inform you of it where reasonably practicable.

You may request a review of a temporary restriction of paid access, a suspension of the account, or a block of the account.

Deletion of the account is separate from termination of the contract or withdrawal from the contract. It does not automatically end a contract or a shared workspace if those can continue to exist independently of the deleted account. A block of the account is not deletion of the account.

After the contract ends or the account is deleted, some data may be kept insofar as necessary to comply with legal obligations or to establish, exercise or defend legal claims. The applicable periods and legal bases are described in the Privacy policy.

If you are the controller of such data, Licko acts as processor and, where required, a data processing agreement under Article 28 GDPR applies. For processing of account, payment, and security data whose purpose and means Licko determines, we act as controller.

Details of processing, protection, and access to data are described in the Privacy policy.

We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and in other cases in which liability cannot be limited by law. Licko’s liability is not limited to the extent that such a limitation is not permitted by the law of Germany.

In cases of simple negligence we are liable for breach of essential contractual duties. In those cases liability is limited to foreseeable damage typical of this type of contract, to the extent permitted by law.

Postal allocation of responsibility. If a problem is caused by Licko, including during purchase of a postage mark or during preparation or preservation of print materials, liability is determined by this section. Involvement of a postal provider does not by itself transfer that liability to you.

You are responsible for content you provide, for the physical preparation of the mailing, and for print quality insofar as it is outside Licko’s control. The postal provider’s decisions on processing, acceptance, transport, and delivery of the mailing are outside Licko’s control.

Licko is not liable for the physical delivery performed by the postal provider, but is not released from liability for its own failures merely because a third-party provider takes part in providing the service.

Technical limits. Certain properties of the service, including data encryption and restrictions set by the postal provider on cancelling purchased marks, may affect the possibility of recovering data or operations. Such limitations do not by themselves release Licko from liability for failures for which Licko is responsible.

These Terms are governed by the law of Germany. A consumer retains the mandatory protection of the law of the country of habitual residence.